Covid-19 policy update

Craiglands Hotel & Spa

COVID-19 Policy Update - 1st December 20


Dear valued guests,

We currently remain closed following on from the announcement of the national lockdown which commenced on 5th January 2021.

Sadly, any events that were going to take place during this time cannot take place due to government restrictions. We are closely following government guidelines and awaiting any new announcements that affect our ability to operate and we will keep you updated on the outcome.

While this saddens us, we are determined to ensure good communication and service during this period.

Please contact us on for any accommodation enquiries or for event enquiries.

Thank you for your continued support and please stay safe!
Yours sincerely,
Matthew Hole; General Manager

Craiglands Hotel & Spa, Coronavirus (COVID-19) Policy - Updated January 2021

The Craiglands Hotel & Spa, Ilkley is closely monitoring the ongoing Coronavirus Disease (COVID19) outbreak.

As the situation continues to change rapidly, our top priority remains the health, safety, and well-being of our guests and team members. The Craiglands Hotel & Spa, Ilkley is currently complying with the government guidelines of the national lockdown and have closed our hotel to help protect the health of the community. We have planned for safe hotel operation when we are allowed to re-open and will take decisive, informed action to limit the spread of COVID-19 while ensuring the continuity of business and usual high levels of service.

Below are some of the practices that we have adopted in order to safely operate our Hotel & Spa when we were open and when we will re-open and as allowed to by following government guidelines. We have achieved accreditation through ‘Quality in Tourism’ for ensuring a covid secure environment in which we operate:

– Local restrictions should take precedence over national, so the rule of 6 does not currently apply across the Bradford district.
– We are having daily briefings and enhanced operating protocols.
– We display an NHS QR Code poster. All customers will be asked to ‘sign-in’ using the QR codes displayed at the hotel reception desk.
– Within the district that the hotel operates in people should not – Mix with other households (except people in a support bubble – definition here – in homes, gardens or any public venue (including parks and other outdoor spaces). This means that we do not accept bookings from more than one household.
– All customers should use face coverings when not sat at a table. All licenced premises will operate table service (i.e. order at the table, food & drink served to the table) to avoid people moving around as much as possible.
– The Hotel bar will close at 10pm. No other drinks will be served after this time unless through room service.
– We will increase the sanitation of all areas, focusing on contact points such as but not limited to; door handles, remote controls, menus, dispensers, coffee machines, cruets and chair backs.
– We will only use single use paper for all cleaning processes to prevent recontamination.
– Table tops and main public areas will be cleaned on a regular cycle.
– We will increase the use of sanitisers within the guest bedroom cleaning process and all housekeeping team members have received training regarding the sanitisation of contact points.
– All equipment used in the service of food to customers will be sanitised prior to re-use.
– We will continue to adjust the food and beverage service and menu selection in accordance with current food safety recommendations.
– All team members will wash their hands a minimum of every half an hour and prior to handing service equipment and after handling crockery, cutlery or glassware handled by the public.
– All staff have been advised against the use of hand shaking as a greeting.
– Our kitchen team follow a strict cleaning and sanitation process as standard and this will always continue to be adhered to.
– To protect our guests and our team members, any employee showing a sign of a cough or fever will not be permitted to work.

Any guests identified with Corona Virus symptoms will be required to self-isolate and should there be any doubt as to a guest’s health whilst staying with us, or when checking in, they will be required to report to the NHS directly with our assistance as required.

We ask that you take these steps, which are consistent with government advice:
– Please do not come to the hotel if you have had a precipitant, new cough or a fever (Temperature above 37.8C). Follow government advice and self-isolate for 7 days.
– Always carry tissues with you and use them to catch all coughs and sneezes and then bin the tissue – then wash your hands with soap and water.
– If you think you may have encountered the virus, please follow the government advice, and self-isolate in the first instance.
– Keep your hands clean, wash regularly and thoroughly, for at least 20 seconds with soap and water.

We are closely monitoring government guidelines and will keep our policy as current as possible. If new advice is given by the government, this policy may be revised.

We recommend the use of travel or events insurance to all our customers, especially in these uncertain times.

Additional department policies have been introduced including but not limited to the below:

– Rooms staying more than one night will not be serviced – any requirements will be on request and will be left outside the door.
– All public area door handles to be sanitised as often as possible.
– Staff not to enter the room whilst occupied, rubbish etc in the room is requested to be put outside by the guest.
– Guest asked to stand behind line at reception and follow social distancing guidelines.
– Signature not needed on registration card – if any details needed, staff will update these.
– Bedroom soft furnishings have been removed to minimise the risk of any potential areas the covid-19 virus could harbour.
– All touch points in bedrooms to be cleaned and sanitised as per instruction, paying attention to door handles, light switches, remote controls, telephones, wardrobe doors, mini bar handles etc.

– Breakfast is provided as a grab and go option or cooked breakfast served in our Brasserie One restaurant.
– Dinner is served in our Brasserie One restaurant or can be ordered through room service. Staff are not to enter the room at any point, we ask the guest to take what is needed into the room and once finished place their tray outside of their room. The staff members then will walk the corridors after service to clear any trays away immediately.

– Payments – are only by card or room charge, cash transactions in the hotel are not encouraged
– A maximum of 1 person should use the lift at a time unless from the same household.
– Gym, Hydro Pool, Relaxation lounge and Spa treatment facilities are open.
– Any public area doors able to be wedged open without creating a fire risk have been to minimise high risk potential touch points.
– Signage and leaflets have been reduced to an absolute minimum.
– Staff advised when going home to wash clothes and have a shower immediately.
– Staff to wash their hands on a regular basis.

There is a strict zero tolerance for the Covid-19 Policies in place. Any guests not following the policy will be asked to check-out the hotel.

We are closely monitoring government guidelines and will keep our policy as current as possible. If new advice is given by the government, this policy may be revised.


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