Covid-19 policy update

Craiglands Hotel & Spa

COVID-19 Policy Update


We are currently embracing this new world we live in and are looking to the future with hope. It is with this in mind, that we are delighted to announce that the Craiglands Hotel & Spa, Ilkley has re-opened its doors on Saturday 4th July 2020.
At the heart of everything we do is our genuine Yorkshire hospitality and the health and safety of our guests, our team and our community are of paramount importance to us. To this end we have made some necessary changes to our hospitality offering and operation to reassure you all. In accordance with the most recent Government guidelines, the hotel has a Coronavirus policy in place (please see below) and is adhering to strict hygiene and cleaning procedures to make your stay even more comfortable. We are so looking forward to welcoming you to the Craiglands Hotel & Spa, Ilkley and for you to make the most of your stay with us in the heart of the famous Ilkley moor.
Matthew Hole; General Manager

Craiglands Hotel & Spa, Coronavirus (COVID-19) Policy - Updated 23rd September 20

The Craiglands Hotel & Spa, Ilkley is closely monitoring the ongoing Coronavirus Disease 2019 (COVID19) outbreak.

As the situation continues to change rapidly, our top priority remains the health, safety, and well-being of our guests and team members. The Craiglands Hotel & Spa, Ilkley remains open and operational with appropriate measures to protect the health of the community. We are planning for several contingency scenarios and taking decisive, informed action to limit the spread of COVID-19 while ensuring the continuity of business and usual high levels of service.

We will continue to provide updates regularly to inform of additional measures. Effective immediately and until further notice:

  • Local restrictions should take precedence over national, so the rule of 6 does not currently apply across the Bradford district.
  • We are having daily briefings and enhanced operating protocols.
  • From Thursday 24th September, all businesses must by law display the NHS QR Code poster. All customers will be asked to ‘sign-in’ using the QR codes displayed in the different areas around the hotel.
  • Within the district that the hotel operates in people should not – Mix with other households (except people in a support bubble – definition here –…) in homes, gardens or any public venue (including parks and other outdoor spaces). This means that we do not accept bookings from more than one household.
  • All customers should use face coverings when not sat at a table. All licenced premises will operate table service (i.e. order at the table, food & drink served to the table) to avoid people moving around as much as possible.
  • The Hotel bar will close at 10pm. No other drinks will be served after this time unless through room service.
  • We will increase the sanitation of all areas, focusing on contact points such as but not limited to; door handles, remote controls, menus, dispensers, coffee machines, cruets and chair backs.
  • We will only use single use paper for all cleaning processes to prevent recontamination.
  • Table tops and main public areas will be cleaned on a regular cycle.
  • We will increase the use of sanitisers within the guest bedroom cleaning process and all housekeeping team members have received training regarding the sanitisation of contact points.
  • All equipment used in the service of food to customers will be sanitised prior to re-use.
  • We will continue to adjust the food and beverage service and menu selection in accordance with current food safety recommendations.
  • All team members will wash their hands a minimum of every half an hour and prior to handing service equipment and after handling crockery, cutlery or glassware handled by the public.
  • All staff have been advised against the use of hand shaking as a greeting.
  • Our kitchen team follow a strict cleaning and sanitation process as standard and this will always continue to be adhered to.
  • To protect our guests and our team members, any employee showing a sign of a cough or fever will not be permitted to work.


Any guests identified with Corona Virus symptoms will be required to self-isolate and should there be any doubt as to a guest’s health whilst staying with us, or when checking in, they will be required to report to the NHS directly with our assistance as required.

We ask that you take these steps, which are consistent with government advice:

  • Please do not come to the hotel if you have had a precipitant, new cough or a fever (Temperature above 37.8C). Follow government advice and self-isolate for 7 days.
  • Always carry tissues with you and use them to catch all coughs and sneezes and then bin the tissue – then wash your hands with soap and water.
  • If you think you may have encountered the virus, please follow the government advice, and self-isolate in the first instance.
  • Keep your hands clean, wash regularly and thoroughly, for at least 20 seconds with soap and water.

We are closely monitoring government guidelines and will keep our policy as current as possible. If new advice is given by the government, this policy may be revised.

We recommend the use of travel or events insurance to all our customers, especially in these uncertain times.

Additional department policies have been introduced including but not limited to the below:


  • Rooms staying more than one night will not be serviced – any requirements will be on request and will be left outside the door.
  • All public area door handles to be sanitised as often as possible.
  • Staff not to enter the room whilst occupied, rubbish etc in the room is requested to be put outside by the guest.
  • Guest asked to stand behind line at reception and follow social distancing guidelines.
  • Signature not needed on registration card – if any details needed, staff will update these.
  • Bedroom soft furnishings have been removed to minimise the risk of any potential areas the covid-19 virus could harbour.
  • All touch points in bedrooms to be cleaned and sanitised as per instruction, paying attention to door handles, light switches, remote controls, telephones, wardrobe doors, mini bar handles etc.



  • Breakfast is provided as a grab and go option or cooked breakfast served in our Brasserie One restaurant.
  • Dinner is served in our Brasserie One restaurant or can be ordered through room service. Staff are not to enter the room at any point, we ask the guest to take what is needed into the room and once finished place their tray outside of their room. The staff members then will walk the corridors after service to clear any trays away immediately.



  • Payments – are only by card or room charge, cash transactions in the hotel are not encouraged
  • A maximum of 1 person should use the lift at a time unless from the same household.
  • Gym, Hydro Pool, Relaxation lounge and Spa treatment facilities are open.
  • Any public area doors able to be wedged open without creating a fire risk have been to minimise high risk potential touch points.
  • Signage and leaflets have been reduced to an absolute minimum.
  • Staff advised when going home to wash clothes and have a shower immediately.
  • Staff to wash their hands on a regular basis.


There is a strict zero tolerance for the Covid-19 Policies in place. Any guests not following the policy will be asked to check-out the hotel.

We are closely monitoring government guidelines and will keep our policy as current as possible. If new advice is given by the government, this policy may be revised.


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