Policy Update - 19th July 2021

Keeping our Guests Safe

Covid-19 • Policy • Update

The safety of our guests and employees is our number one priority and we would like to re-assure you that measures are in place to provide a clean, safe and welcoming environment in our hotel. Find out more about some of the measures in place:

New Safety Procedures

Keeping • Everyone • Safe

Dear valued guests,

At The Craiglands Hotel & Spa, Ilkley, we are truly proud to work within the hospitality industry, it is who we are, and it is what we do; therefore the health and wellbeing of our guests and team has always been at the forefront of our decision making and never more so than during the Pandemic we have and are experiencing. To this end we have achieved accreditation through ‘Quality in Tourism’ and Visit England ‘Were Good to Go’ for ensuring a covid secure environment in which we operate and continue to monitor the ongoing Government guidance as it gets published.

Due to the onset of Covid-19, we have had to make many changes swiftly within our business: in the way we operate our hotels, in the way we interact with our guests and further changes in how we are able to now interact with our colleagues at work. The team at The Craiglands Hotel & Spa have always risen to these continuous challenges admirably and these have now become the new normal and a way of life. We are proud and confident that we have done our upmost to provide you with safe hospitable places to enjoy and trust.

Over the course of 2020 we implemented (and continue to review) a number of actions in response to these new challenges: enforced social distancing measures, additional disinfecting and revised health and safety protocols all came into being and we consciously removed the ‘mystery’ of how a hotel is cleaned; housekeeping efforts are now deliberately very visible to all, and any visitors will find our Housekeepers talking to our guests with absolute confidence about the sanitising procedures that they are undertaking to keep everyone safe.

During 2020 our hotel welcomed a wide range of customer groups, all with their own specific needs and demands, and the team at The Craiglands Hotel & Spa have always passed the test and furthermore remained true to our genuine sense of hospitality. We are extremely confident in both our procedures and colleagues to look after you and we look forward to welcoming you back again to stay and dine, with complete peace of mind.

We look forward to welcoming you back to our hotel.

Matthew Hole; General Manager

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